First Focus brings together AI, IT, and security into one connected managed service model designed to support business growth, reduce operational complexity and give leadership teams greater confidence in their technology.
With teams across both islands and more than 100 New Zealand-based specialists, we combine local accountability with the broader capability of the leading global managed AI & IT provider for the SMB market.
Talk to an AI & IT specialist Meet CORE
As organisations grow, AI, IT, and security become more connected to day-to-day operations, staff productivity and business performance.
First Focus NZ brings those moving parts together through one connected service model designed to reduce complexity, improve visibility and support better business outcomes.
With local teams across both islands, we help organisations move forward with greater confidence in how technology supports the business.
Technology decisions should support business outcomes, not create more operational overhead.
We work with organisations to improve visibility, increase productivity, reduce complexity and help leadership teams feel more confident in how technology supports the business day to day.
CORE brings together AI, IT, and security into one connected managed service model designed for growing businesses.
Instead of juggling separate providers, disconnected systems and competing priorities, organisations work with one team that understands how the full environment fits together.
Our New Zealand teams support businesses across both islands through locally based pods, consultants and account managers who understand the realities of operating in the NZ market.
Customers work with people who know their environment, their priorities and how their business operates over time.
Five offices across New Zealand, supporting customers in every region.
Each office is staffed by local specialists who work directly with customers in their region. When something needs a site visit, someone nearby can be there. When it’s better handled remotely, your pod takes care of it.
Our New Zealand operation is locally led. A country lead and General Managers for the North Island and South Island run the business from here. Hiring, customer commitments, and day-to-day decisions are made locally.
General Manager (NZ)
Head of Delivery (NZ)
Behind them sit more than 100 NZ-based specialists across AI, IT, security, support, and consulting. Account managers, consultants, support engineers, and project teams. Local people supporting local customers.
Six values shape how we operate, how we hire, and how we work with our customers.
We ask questions before we make recommendations. The right answer starts with understanding what you’re actually trying to do.
You hear from us early and often. Good news, bad news, and the hard conversations in between.
When something needs sorting, we sort it. We don’t pass it on or wait for someone else to act.
Your wins are our wins. The best outcomes come from working as one team.
We work hard to keep things simple. Your IT shouldn’t be harder to manage than your business.
The relationship matters as much as the work. We’re in it for the long run.
First Focus has been working with New Zealand businesses for over 20 years. More recently, three established local operations joined us: Optimus Systems, CNX, and OneHQ. They brought experienced teams, regional offices, and long-standing customer relationships.
The result is a stronger NZ business. Same focus, deeper bench. Customers kept the people they knew, and gained the rest of First Focus standing behind them.
Your local New Zealand team is backed by the broader First Focus business. We’ve been operating across Australia and New Zealand since 2003, with teams in every Australian state, the Philippines, and coverage in the United States.
That backing shows up in the tools, the processes, and the specialist depth your NZ team can call on.
Here’s what it means in practice:
Your IT issues get resolved within one business day over 90% of the time. Whether it’s a system problem, an access issue, or a question that’s blocking work, your business keeps moving.
You get a team that knows your environment, your people, and your priorities. Over time, the people supporting you start to feel less like an external provider and more like part of your business.
A Microsoft Teams-based portal gives you real-time visibility into your IT environment. Log tickets, message your support team directly, track what’s happening, and see how your IT spend breaks down by department.
When something needs specialist input, your pod can pull on the wider First Focus team. AI capability, security expertise, as well as cloud and networking specialists, in-house and ready when you need them.
Our account managers and consultants don’t earn sales commissions. The advice you get is based on what’s right for your business, not what’s profitable for ours.
We hold ISO 27001 accreditation for information security. The same governance and controls we recommend for the businesses we look after, we hold ourselves to.
500+ staff across ANZ | 35,000+ end users supported | Hundreds of certifications held
NZ businesses with 20 to 200 staff who want technology to help the business grow, not just keep the lights on.
We’re a good fit for businesses dealing with situations like:
If any of that sounds familiar, we should have a conversation.
You’ve outgrown break-fix support, but you’re not at the size where a full in-house IT team is justified. That’s our space.
One team running strategy, security, support, cloud, and AI for New Zealand businesses with 20 to 200 staff.
First Focus is a Managed IT Services Provider (MSP) that helps mid-sized businesses across Australia and New Zealand manage, secure, and optimise their technology.
We offer a Super-Green™ customer experience, a pod-based support model, our own client platform (F-Connect), and a structured onboarding process designed for long-term success. Plus, our team gives unbiased advice—no sales commissions here.
F-Connect is our custom-built IT management platform that gives clients real-time visibility into support tickets, team satisfaction, usage data, and more—plus Teams-based chat support with our engineers.
Yes, our team operates across multiple time zones and offers extended coverage—including 24x5 and 24x7 support options—to meet the needs of growing, distributed teams.
We have a dedicated transitions team and a structured onboarding process focused on minimising disruption and delivering results quickly. Our goal? A 10/10 NPS score from you after six months.
Each client is supported by a semi-dedicated pod—your own team of support technicians, engineers, and a General Manager. This model ensures your support team knows your business and systems inside and out.
The best way to find out if we’re a fit is to have a conversation. Tell us where your business is at, and we’ll talk through what we’d do about it.
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Auckland | Tāmaki Makaurau