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Managed AI & IT Services

Technology that helps your business achieve more

As a business leader responsible for business operations, risk and productivity, you don’t just need someone to keep the lights on, you need a strategic partner who helps you do more with technology, not just manage what you have.

First Focus is the managed AI and IT provider for New Zealand businesses with 20 to 200 staff that helps you:

  • Improve operational efficiency
  • Adopt AI securely and effectively
  • Reduce cyber and compliance risk
  • Get ongoing strategic guidance

View Managed AI & IT Services       Meet CORE

 

20+
Years in NZ
100+
NZ Specialists
5
NZ offices
1,000+
SMBs choose us
First Focus - Managed AI & IT for New Zealand

The Business Case for Managed AI & IT

Managed AI & IT Should Drive Business Outcomes

A technology partner should help your business move faster, reduce operational risk and turn AI into measurable business value, not just respond when something breaks.

Talk to our team ➜

 

Practical AI use cases

Turn AI into practical workflows that reduce manual work and improve how teams operate.

Better decisions

See risks, projects, spend and operational performance more clearly so leadership can make faster decisions.

Lower risk

Reduce cyber, compliance and operational risk through stronger governance and proactive management.

Fewer interruptions

Keep teams productive with more reliable systems, faster issue resolution and less operational disruption.

Clearer spend

Understand where technology spend is going and where systems, licences and services can be consolidated.

One accountable owner

Bring support, security, AI and strategy together under one managed operating model.

ChatGPT Business Licensing

Meet CORE

Managed AI, IT, & Security In One Service

AI, automation, data, and security are now part of how every business performs. They are not optional add-ons to traditional IT support. CORE brings them together in one service, with one accountable team.

CORE is our flagship managed service for businesses of 20 to 200 staff. It is the most complete way to work with First Focus, and the fastest path to achieving business outcomes through technology.

What is in CORE:

  • AI implementation, governance, and adoption
  • Business process automation that removes repetitive work
  • Cybersecurity aligned to the Essential Eight
  • Data governance to protect sensitive information and make AI safe to use
  • Modern workplace management for devices, identities, and collaboration
  • IT support and service management through F-Connect

View CORE

Managed AI & IT Services

Your AI & IT Department

All the services your business needs, in one place.

CORE is the most complete way to work with us. If it is not the right fit yet, you can take any of these as a standalone service, delivered by the same NZ team to the same standards.

  1. CORE: Managed AI, IT, & Security
  2. Artificial Intelligence (AI)
  3. IT Support
  4. Cybersecurity
  5. Cloud
  6. Microsoft SharePoint
Managed AI & IT by First Focus

Why First Focus

  • Everything you need. Our Managed AI, IT, and Cybersecurity services are backed by a global team of over 400 specialists delivering market-leading solutions in AI, public and private cloud, M365 Consulting, software development, and more.
  • Everywhere you need us to be. With 5 offices across New Zealand, every state in Australia, and offices in the Philippines and the United States, we’re ready to help your business scale.
  • The best systems and tools. We’ve built the best customer portal for Australian and New Zealand mid-market businesses. F-Connect makes support easy to access for your team, simplifies project management, and delivers total visibility into your IT operations.
  • The best people. Consistently rated one of the best places to work, our success is built on having the right people offering proactive, expert advice.

Zero Lock-In With Month-to-Month Agreements

Most MSPs tie you up in long contracts. We back ourselves with flexible month-to-month support, so you only stay if we deliver.

Business-Focused IT Strategy With Real ROI

We’ll leverage AI & automation to optimise your costs, strengthen compliance, and improve employee and customer experience.

Real-Time Transparency & Control with F-Connect™

Through our Teams-integrated portal, you’ll have live ticket insights, real-time support chat, and budget certainty for total visibility.

Your AI & IT Team,

Backed by a Wider One

As your business grows, IT support needs to keep up without becoming harder to deal with.

That is why First Focus uses a pod model. A semi-dedicated team that gets to know your business, backed by wider specialists across AI, security, cloud, and projects when needed.

You get the familiarity and accountability of a smaller provider, with the depth and coverage of a larger one.

Talk to an AI & IT Specialist

Industry Recognition

When you’re trusting a provider to manage your AI, IT, and Cybersecurity you want assurance they’ve got the right systems, tools, and qualified people in place. First Focus meets strict international and industry standards for quality, security, and operational control, which means you get consistent a reliable service you can count on.

Certified ISO 9001 Quality Management System

Certified ISO 14001 Environmental Management System

Certified ISO 27001 Information Security Management System

Rated Australia’s #1 MSP, 9 Years in a row

Winners of the Channel Partners MSP 501

AI & IT Built for Growing Businesses

As businesses grow, IT gets harder to coordinate. More staff, more locations, more systems, and more pressure to keep everything secure and running smoothly.

First Focus brings AI, IT, security, support, and strategy together under one accountable team.

A team that knows you

Dedicated pod-based support backed by wider specialists across AI, cloud, cyber security, and projects.

Proactive IT

A preventative approach focused on reducing recurring issues, downtime, and operational disruption.

Support that scales

Coverage across Australia and New Zealand, with support models suited to multi-site and growing teams.

Clear ownership

Track support, projects, communication, and reporting through one managed relationship.

Strategic guidance

Technical Account Managers help connect technology decisions back to business priorities, risk, and growth.

Greg Moore

Systems & IT, Studio DB

Before, there was a lot of internal chatter about IT. I'd be ducking and diving from the comments being lobbed around about computer problems. Now, there's nothing being said. This complete absence of chatter is the best sound in the world from a systems management perspective.

Brett Hamilton

Managing Director, Techlam

I would highly recommend getting in touch with First Focus to do an initial scoping session and audit. They may find issues that you're not even aware of yet. We're a lean business, and their support helps us to continually improve. They're fast and responsive and they take the time to actually understand what you want.

Carlos McKee

Mansons

We now feel so much more confident in what our IT system can deliver for us, and we're really happy with the level of support provided. Changing to First Focus and their managed service has been a great move.

Andrew Board

Managing Director, Top South Media

We’ve worked with First Focus for the past five years. In that time we’ve grown from eight staff to 40. First Focus has provided excellent advice and support to help manage that growth from an IT perspective. They’re approachable and come armed with practical solutions that are easy (ish) to understand. I trust what they tell me and I trust that they’ll get the job done effectively and to an extremely high standard.

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

CI Australia

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

Frequently Asked Questions


Most transitions are completed within 6-8 weeks. We handle the detailed work: environment assessment, documentation, team training, and cutover planning. Our approach minimises disruption. Many clients tell us operations actually run more smoothly during the transition than they did before.

We're happy to work with your timeline. Many clients start planning 90 days before their contract expires. We can begin the assessment and transition planning while you're still under contract, so you're ready to go when it ends. Some clients find the improvements justify exiting early, but that's entirely your call.

We offer transparent per-user-per-month pricing starting from $149/user. This includes comprehensive IT support, cybersecurity, monitoring, and access to F-Connect. Custom quotes account for specific needs like onsite support, specialised security requirements, or complex infrastructure. No hidden fees or surprise charges.

You choose and you can change it as your needs evolve. Some clients use onshore during business hours and offshore for extended coverage. Others prefer 100% onshore or 100% offshore. We're flexible because every business has different priorities.

That works well. We often partner with internal teams, filling gaps in expertise, providing after-hours coverage, and handling projects your team doesn't have capacity for. Many clients use us to complement their IT team rather than replace it.

Both, depending on how you count it. First Focus is Australian-headquartered and was founded in 2003. Our New Zealand business is built on three established local providers (Optimus Systems, OneHQ, and CNX) with offices in Auckland, Nelson, and Christchurch. Most of our NZ team has been here for years. Most of our NZ customers have been with one of those three for years too.

Talk to an AI & IT specialist

Turn Technology Into Business Results

Whether you need fully managed AI & IT through CORE or support in a specific area, the goal stays the same. Technology should help your business work smarter, reduce risk, and support growth.

Talk to First Focus about the right fit for your business today.