Managed Security Services

Security that actually works, run by people who know your business.

We give New Zealand businesses a clear picture of their security risk and a practical plan to reduce it.

Monitoring, protection, staff training, and response, delivered by a local team with 300+ specialists across New Zealand, Australia and the Philippines behind them.

Built on the Essential 8 and NIST Cybersecurity Framework that we trust for our own network.

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Trusted by 800+ businesses across New Zealand and Australia.

What Changes When Security is Done Properly

You know where you stand. Reports show what’s happening on your network, what’s been stopped, and what needs a decision from you. No more taking it on faith.

The costs stop stacking up. Fewer incidents means less cleanup, fewer emergency callouts, and less staff time lost to IT problems. You get a predictable monthly cost in exchange for avoided costs that are usually much bigger.

The hard questions have answers. When the board, your insurer, or a client asks about your security posture, the answer is already prepared and mapped to a recognised framework.

Book a security consult

Managed Security, Delivered Properly

A full managed security service, not monitoring software with a logo on it. Your semi-dedicated pod handles the day-to-day, backed by specialists across the wider business.

We monitor your environment, respond when something happens, document your controls, and give you visibility through F-Connect.

Dedicated Team

A semi-dedicated service team that knows your environment, backed by specialists across the wider business.

24/7 Active Protection

24/7 threat detection with response built in. We act on what we find, then tell you what happened.

Defensible Posture

Controls documented and mapped to CERT NZ, Essential 8, and NIST. Evidence ready when you need it.

Total Transparency

F-Connect, a Teams-based portal showing tickets, activity, and service performance in real time.

We Run Our Own Business On This

The managed security we sell is the security we run our business on. Every control we recommend has been tested in our own environment first.

ISO 27001 certified. Audited every year against the international standard for information security management.
Externally tested. Third-party experts probe our network on a regular basis. What they find, we fix.
Aligned to CERT NZ and Essential 8. Our internal controls meet the CERT NZ Critical Controls and sit at Essential 8 maturity level 3.
Built for resilience. Redundant systems, strict access control, and 24/7 monitoring on our own infrastructure.

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Choose Your Security Level

Four tiers, built around the CERT NZ Critical Controls and mapped to the Essential 8 and NIST Cybersecurity Framework.

Pick the level that matches your risk, your compliance position, and what your business can absorb if something goes wrong.

Every tier includes managed security services. Each step up adds controls, depth, and coverage.

F-Protect managed security service plans:

F-Protect S1: Essential Protection

Perfect for: Businesses building their first security layer

Includes:

24/7 First Focus Security Operations Centre
Dark Web Monitoring
Anti-Spam with Advanced Threat Protection
Collaboration Security for Office 365

F-Protect S2: Strengthened Defence

Perfect for: Growing teams handling sensitive data

Includes everything in S1, plus:

Managed Detection and Response for M365 & Entra
Automated App Patching
Endpoint Encryption
Security Awareness Training

F-Protect S3+: Proactive Risk Reduction

Perfect for: Businesses with compliance requirements

Includes everything in S2, plus:

24/7 Managed Security Information and Event Management
Essential Eight OS & App Patching
Application Whitelisting
Essential Eight M365 Policy Hardening

Not sure which fits you best? Book a security consult and we’ll walk through your environment with you.

Let’s talk

Comprehensive Managed Security Services

Our service isn’t about tools, it’s about accountability.

We deliver complete, ongoing protection across your entire technology environment.

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24/7 Threat Monitoring and Response

Our security operations team watches over your systems around the clock, ready to detect, contain, and respond before issues become incidents.

Endpoint and Network Protection

We manage antivirus, patching, and firewall configurations across every site and device, ensuring consistent, compliant protection everywhere.

Compliance and Risk Management

Our experts align your environment with the Essential Eight, ISO 27001, and NIST Cybersecurity Framework v2.0, giving you measurable progress and auditable results.

CISSP Certified

Your security is managed by CISSP-certified consultants, the gold standard in cybersecurity expertise, ensuring the best possible protection for your business.

Visibility and Reporting

You’ll receive clear dashboards and monthly reports that show exactly what’s protected, what’s improved, and what’s next in plain language.

Predictable Pricing

Simple, per-user pricing with no hidden costs or surprises.

What Makes First Focus Different

Pod-Based Service Delivery

You’re not ticket #4,827. Your dedicated security pod with specialists who know your environment inside and out that own your protection.

F-Connect Platform

Get real-time visibility through our portal. See security alerts, track improvements, message your team directly through Microsoft Teams.

No Sales Commissions

Your Technical Account Manager isn’t paid to upsell you. They’re measured on one thing: your security outcomes.

24/7 Support, National Coverage

With teams across Australia and New Zealand, plus 24/7 offshore support, we’re always ready, no matter where you operate.

Hundreds of happy customers

Don’t Just Take Our Word for it

Greg Moore

Systems & IT, Studio DB

Before, there was a lot of internal chatter about IT. I'd be ducking and diving from the comments being lobbed around about computer problems. Now, there's nothing being said. This complete absence of chatter is the best sound in the world from a systems management perspective.

Brett Hamilton

Managing Director, Techlam

I would highly recommend getting in touch with First Focus to do an initial scoping session and audit. They may find issues that you're not even aware of yet. We're a lean business, and their support helps us to continually improve. They're fast and responsive and they take the time to actually understand what you want.

Carlos McKee

Mansons

We now feel so much more confident in what our IT system can deliver for us, and we're really happy with the level of support provided. Changing to First Focus and their managed service has been a great move.

Andrew Board

Managing Director, Top South Media

We’ve worked with First Focus for the past five years. In that time we’ve grown from eight staff to 40. First Focus has provided excellent advice and support to help manage that growth from an IT perspective. They’re approachable and come armed with practical solutions that are easy (ish) to understand. I trust what they tell me and I trust that they’ll get the job done effectively and to an extremely high standard.

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

CI Australia

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

NZ Business, Global Team

Five offices across New Zealand, with technical depth and after-hours coverage from teams in Australia and the Philippines. Your local pod knows your environment. The wider business has 300+ specialists, ISO 27001 certification, and a nine-year run as Australia’s #1 rated managed service provider by Cloudtango.

You get the closeness of a local provider and the depth of a much larger one.

Protection That Pays for Itself

Reduce Incident Costs

The average data breach costs NZ small and medium businesses $173,000, according to CERT NZ. Our protection costs a fraction of one incident.

Sleep Better at Night

Cyber professionals watch your systems 24/7, with the authority to act the moment something needs attention.

Simplify Compliance

Whether it’s CERT NZ Critical Controls, the Essential 8, ISO 27001, or your industry’s requirements, we get you there and keep you there.

Boost Team Productivity

With fewer security incidents and faster resolution when issues arise, your team stays focused on what matters.

Switching Made Simple

Changing managed security providers feels risky. Our onboarding process is built to make it the opposite.

Discovery & Audit. We map every system, credential, and configuration, then give you a key findings report covering risks, gaps, and quick wins in your current environment.
Secure Transition. Access and controls transfer step by step, on a schedule we agree with you. You know what’s changing, when, and what to expect.
Stabilisation & Reporting. We establish your security baseline, address inherited vulnerabilities, and deliver your first full security report so you can see where you stand.
Continuous Improvement. Ongoing reviews, tracking against a recognised security framework, and strategic updates that keep your security current.

Not yet ready to improve your security on an ongoing basis?

Security Consulting, Assessments, and Reviews

Sometimes you need a one-off engagement before you commit to anything ongoing. These services give you a clear picture of where you stand and what to do next.

Virtual CISO

A fractional Chief Information Security Officer who builds and delivers your cyber security strategy. Senior-level guidance without the senior-level headcount cost. Engaged for as long as you need.

Talk with a security expert

Cyber Security Consulting

We help you choose, implement, and manage the right security tools for your environment. The brief comes from your business needs, not a product catalogue. You get advice you can act on.

Talk with a security expert

IT Security Assessment

A full review of your security posture against recognised frameworks like Essential 8, and NIST. You get a prioritised list of risks, gaps, and the actions that will close them.

Get an IT security assessment

Security Review

We assess your environment against your chosen security framework like Essential 8 and then give you a clear path to alignment at the maturity level your business needs.

Get a Security Review

Secure Your Business

Ready to Take Security Seriously?

Join the hundreds of NZ and Australian businesses that have switched to proactive, transparent, accountable security.

Book a 30-minute Managed Security Consultation with one of our specialists. We’ll walk through your current security posture, identify the gaps that matter most, and talk through what better protection could look like for your business.

No obligation. Just a straight conversation about your options.

Prefer to talk? Give us a ring on 0800 136 287

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