Your technology should reduce risk, save time and support better decisions. With managed AI & IT from First Focus, New Zealand businesses get AI, cyber security, cloud and managed IT working together to turn technology into measurable business value.
Local support. Semi-dedicated pods. Same-day SLA coverage. F-Connect Client Portal. ISO 27001 accredited.
Talk to an AI & IT specialist Meet CORE
The Business Case for Managed AI & IT
A managed AI & IT provider should do more than answer tickets. It should make your people more productive, reduce avoidable risk, keep spend under control and turn AI from scattered experiments into measurable business return.
AI should be tied to real workflows where it can reduce manual work, improve decisions or help people move faster with the right controls in place.
Leaders need more than technical updates. They need a clear view of tickets, risk, projects, spend and progress so they can make better calls.
Cyber, access, compliance and continuity risks carry real business cost. Managed AI & IT helps make those risks visible before they become expensive problems.
Every support issue costs more than the ticket. Better managed IT helps staff stay productive and reduces the hidden cost of chasing fixes.
Licences, devices, projects and support can quietly sprawl. Clearer reporting helps you see what is being used and where spend can be better controlled.
When support, security, cloud, devices, projects and AI guidance sit in separate silos, value gets lost. One managed model gives clearer ownership.
Meet CORE
CORE is First Focus’s managed AI, IT and security model for businesses that need a complete technology function without building one in-house. It brings support, cyber security, cloud, devices, data governance, automation, reporting and practical AI enablement into one accountable service.
That means your team gets better support, leaders get clearer visibility, and AI is applied to real business workflows with the right controls around data, security and spend.
The goal is simple: less technology noise, increased security posture, more measurable productivity, and a stronger return from your technology investments.
You’ve outgrown break-fix support, but you’re not at the size where a full in-house IT team is justified. That’s our space.
One team running strategy, security, support, cloud, and AI for New Zealand businesses with 20 to 200 staff.
How First Focus Delivers
The return only shows up when support is easy to access, advice is commercially sound and someone owns the whole environment.
First Focus brings local support, semi-dedicated pods, clear reporting and security governance together, so managed AI & IT works in day-to-day business, not just in a proposal.
Work with a New Zealand team, backed by wider First Focus specialists, systems and service processes when extra depth is needed.
Semi-dedicated support pods designed to provide consistent people, deeper business familiarity and responsive support as we scale.
F-Connect is our Microsoft Teams-based support portal for logging tickets, chatting with support and checking progress in one place.
Standard support requests raised during business hours are covered by same-day service levels, based on priority, impact and complexity.
Consultants and account managers are not paid sales commissions, so advice stays focused on fit, value and business need.
ISO 27001 accredited to support secure, governed AI and IT environments, giving leaders more confidence around risk, compliance and reporting.
What happens next
Changing IT providers or introducing AI should not create more noise for your team. First Focus gives you a managed path from review to rollout, with a dedicated onboarding and transition team responsible for getting the first six months right.
That team is measured against a 10/10 satisfaction score after six months, so success is judged by how well the change works for your people, leaders and business.
From there, the same cycle continues: review what is changing, deliver the work that matters and track the return in plain business language.
Review
We assess your IT, security, cloud, support and AI use to find where time, productivity, spend or risk is being lost.
Prioritise Return
We agree which issues matter most, from staff interruptions and cyber risk to waste, reporting gaps or AI and automation opportunities.
Deliver the Work
We carry out the agreed work across support, security, cloud, devices, projects and AI, with clear ownership and communication.
Track Return
We track time saved, risk reduced, spend under control and next actions, then explain progress in plain business language.
Proof in practice
AI should create measurable business value, not another set of disconnected experiments.
See how real businesses are using practical AI projects to save time, improve decisions and solve specific workflow problems with the right controls in place.
Your AI, IT, and security
First Focus is certified to ISO 27001 for information security, with annual external audits of how we manage and protect data. We also hold ISO 9001 and ISO 14001 certifications for quality and environmental management.
We are a Microsoft Partner and an OpenAI Services Partner for Australia and New Zealand, with practical experience rolling out the platforms and AI tools many NZ businesses already use.
Across ANZ, we support 800+ businesses and 35,000+ end users. First Focus has also been ranked Australia’s #1 Managed Service Provider by Cloudtango for nine years running. Our teams in Auckland, Nelson and Christchurch work to the same standards, with local support backed by wider ANZ depth.
You’re a New Zealand business with 20 to 200 staff. One office or several. With or without operations across the Tasman.
You’ve worked with IT providers before. You know what good looks like, and what doesn’t.
You want technology that pays the business back. Teams that work smarter. Stronger security. Reporting that’s easy to read. Spend you can plan around. Advice that’s actually advice.
You don’t need another IT vendor. You need a partner.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
Managed IT services are as they sound – a set of IT services is controlled and operated by a third party. As the client, you define a selection of tasks and responsibilities that you would otherwise have to perform in-house and outsource these to your chosen provider. With managed IT services, an MSP provides professional IT support. This can take the form of managing and maintaining IT infrastructure or providing help-desk solutions to internal staff. Other MSPs offer more proactive services, including planning solutions, professional consulting, and recruitment.
First Focus is a Managed IT Services Provider (MSP) that helps mid-sized businesses across Australia and New Zealand manage, secure, and optimise their technology.
Both, depending on how you count it. First Focus is Australian-headquartered and was founded in 2003. Our New Zealand business is built on three established local providers (Optimus Systems, OneHQ, and CNX) with offices in Auckland, Nelson, and Christchurch. Most of our NZ team has been here for years. Most of our NZ customers have been with one of those three for years too.
Our New Zealand team is based in Auckland, Christchurch, Dunedin, and Nelson. Standard support requests during NZ business hours are answered locally. After hours and overnight, calls are handled by our engineering teams in Australia and Manila. We're upfront about this because pretending all support is local sets the wrong expectations.
We offer a Super-Green™ customer experience, a pod-based support model, our own client platform (F-Connect), and a structured onboarding process designed for long-term success. Plus, our team gives unbiased advice—no sales commissions here.
Each client is supported by a semi-dedicated pod—your own team of support technicians, engineers, and a General Manager. This model ensures your support team knows your business and systems inside and out.
Yes. One team, one contract, one number, one invoice for the lot. We can bill in NZD or AUD. Same SLAs, same standards, same reporting both sides.
We offer transparent per-user-per-month pricing starting from $149/user. This includes comprehensive IT support, cybersecurity, monitoring, and access to F-Connect. Custom quotes account for specific needs like onsite support, specialised security requirements, or complex infrastructure. No hidden fees or surprise charges.
You can contact us here to book an initial chat, request a quote, or schedule a consultation. We’ll take the time to understand your needs and propose the best path forward.
AI tools, cyber security, cloud systems and everyday IT support are now closely connected. An AI & IT fit review gives you a clear view of where your setup is working, where risk or friction may be building, and what kind of managed support would suit your next stage.
We’ll look at how your team uses technology today, including IT support, security, data, Microsoft 365 and practical AI use. You’ll leave with plain-English guidance on what to improve, what to prioritise and whether First Focus is the right fit.
Pop your details in the form and we’ll be in touch shortly.
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